January 2013

Scanner solutions from Neat

We have come across compatibility issues with Neat scanners. It appears that this scanner is using a proprietary file format and driver. Neat scanners, as a result, cannot be controlled from within Blueprint OMS. Controlling the scanner directly from within Blueprint OMS is a key benefit to the way we designed the scanning solution. We do not recommend Neat scanners, nor Read More

Technical update

Dear Blueprint OMS user, News is surfacing regarding security issues with certain Java versions: http://www.zdnet.com/homeland-security-warns-to-disable-java-amid-zero-day-flaw-7000009713/ Here is our CTO's response to the news and how it affects Blueprint OMS: "This vulnerability applies to Java applets (from unknown/untrusted sources) running within a web browser. Read More

Blueprint Solutions Achieves Highest Ever Support Service Rating

At Blueprint Solutions, we track user satisfaction statistics for all online support requests. In December, we received more than one thousand such requests, and subsequently received a 100% satisfaction rating from our users. Our team has been focused on improving our rating and response time, and I want to thank everybody on the support team for their efforts which have Read More

By the way, as we’re getting further in to our implementation of Blueprint, we’re finding that we really like it — easy to use, does more than we expected, great support, so far very good reliability — our compliments to the entire team at Blueprint Solutions.  We didn’t have an OMS prior to Blueprint so can’t compare it to the competition, but we would certainly recommend it to other audiologists, especially those who have never had a system before. The training videos are excellent!

Mark Palmer
Center for Audiology Services

Going Social: Like Us on Facebook, Follow Us on Twitter, Watch Us on YouTube!