June 2013

Managing with KPIs

Article published in 'Audiology Practices', VOL 5, NO 2. June 2013. Practical guide for what to measure in a hearing practice. Managing with KPIs Read More

Clearing Java for Blueprint Update

If your system doesn’t seem to load properly after the update, please try the following steps. 1)      Go to your Start Menu, then to the Control Panel; 2)      Once in the Control Panel, double click on Java; 3)      When Java is open, select Settings > Delete Files. 4)      Select All temporary files to delete. Please Read More

Tracking closing rates and appointment statistics

Insight into appointment performance and closing rates is now available in Blueprint V2.2. The two new reports (Appointment Analysis and Closing Rate by Opportunity) can be grouped by the Provider or the Location. Please read document to learn more about how to track closing rates on sales opportunity appointments and how to get statistics on appointments. Appointmen Read More

Blueprint OMS V2.2.1

A number of enhancements and fixes are now available in Blueprint OMS v2.2. These updates will be automatically downloaded the next time you launch Blueprint OMS from the desktop icon. "Left message" status for appointments A new "Left message" status can be used for appointments, to help separate them from "Tentative" appointments which still require a phone call to the Read More

By the way, as we’re getting further in to our implementation of Blueprint, we’re finding that we really like it — easy to use, does more than we expected, great support, so far very good reliability — our compliments to the entire team at Blueprint Solutions.  We didn’t have an OMS prior to Blueprint so can’t compare it to the competition, but we would certainly recommend it to other audiologists, especially those who have never had a system before. The training videos are excellent!

Mark Palmer
Center for Audiology Services

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