What level of support would my practice receive from Blueprint?
Your practice would receive the highest level of training and technical support. Based on satisfaction statistics from Blueprint users requesting support, our technical team satisfies requests at an astounding rate. Technical support is included in the monthly subscription fee, and is available via telephone or email during our standard business hours. An urgent support line is also available outside of business hours. We are able to provide remote assistance via the internet, for training or troubleshooting purposes. It’s like having a Blueprint OMS expert right beside you! We love hearing from our users and welcome you to be a part of our Blueprint Family.
Posted in: 1. General Questions
Blueprint OMS has been a wonderful and much needed addition to our practice! The entire system itself is very easy to learn and use on a daily basis as Blueprint OMS truly guides us through the process.
The marketing feature has really ensured that we stay up to date and on top of our marketing, which is extremely important in our area as there is a lot of competition.
My favorite feature so far is the ability to efficiently and accurately drop necessary information into QuickBooks for us! This saves a lot of time in not having to double enter information and constantly recheck that both are consistent.
The customer service definitely makes me feel the investment has been truly worth it. It’s nice to know that we can contact Blueprint Solutions so easily and have answers to our questions when they arise, as our days are very busy and don’t leave much time to wait for an answer.
To sum up our experience in 2 words: wonderful and easy!
Hearing Innovations, Ohio