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Happy Support Tickets
Every single person that I have interacted with from day one has been absolutely amazing!! You are all wondering to work with! Thank you so very much!
June 2022
Your team is awesome! We had a great experience with Blueprint so far! Love it … Highly recommended software.
June 2022
Always great service. Fast. Efficient. Very pleased!
June 2022
Very helpful, polite and friendly, quick to respond, understood my question, and a good attention to detail.
June 2022
Reilly was absolutely wonderful to work with! I learned valuable information from her and had all of my questions answered! She gave me helpful tools and was a joy to work with.
May 2022
Everyone was very helpful and it was taken care of in a timely manner. Thank you.
May 2022
Always really happy with BP service! Always very accommodating and patient. Thank you!!
May 2022
Ciara solved my problem quickly and made sure I knew where to go to fix things myself. Kudos!
May 2022
The gentleman that helped me was awesome! Super grateful for you guys : )
May 2022
Professional, friendly, helpful and quick 🙂
May 2022
The staff at the technical help desk is always courteous and helpful and I have only good things to say about them.
April 2022
Blueprint’s team is always available to ‘remote access’ when needed, and responds to my ticket inquiries promptly!!! I.T department super friendly, professional, and knowledgeable. Love them!
April 2022
Never an issue when I ask the Blueprint team for help & advice, always so warm & welcoming 🙂 Thank you 😀
April 2022
Dealing with Blueprint support team is always a dream. They are efficient, clear and honest. What more could a customer ask for?! Thank you!
March 2022
Frank was quick to respond to my request and let me know what my options were. Once I had made my decision and let him know, he had my problem resolved in an hour! Couldn’t ask for any better help. Kudos to Frank!! 🙂
March 2022
The agent was very communicative throughout the process, and he addressed all my concerns and got everything done that we needed! Thank you!!
March 2022
To be honest- 0% chance I remember who I talked to. Jenna is my favourite, but ALL of the Blueprint team has been very helpful. I think you guys have excellent service.
March 2022
It is always a pleasure dealing with anybody in customer service.
February 2022
Layla was extremely helpful in correcting all my issues. Thank you!!
February 2022
I am more than happy with the service I was given.
February 2022
Alex has been extremely helpful to me throughout the entire process of setting up my new Blueprint system. He has answered every phone call of mine,
January 2022
Extremely helpful customer service.
January 2022
Always friendly and willing to help. Very efficient. Great service!
January 2022
The customer service is always superb, however, I want to give a special shout-out to Riley, she really went above and beyond with helping me get out online forms up and going, she needs to be recognized for her expertise, and great customer service!
January 2022
Service is fantastic. Ellie and Ben have both been incredible.
January 2022
Super fast great service… THANK YOU for getting me up and running ASAP
December 2021
Every time I submit a “HELP” ticket or phone call it is resolved very quickly. I love dealing with all of your team – so helpful and such a DELIGHT to speak with! Thank YOU!!
December 2021
Attentive, communicative and quick. 10/10, thanks Taha!
December 2021
We are a new team and so far the support from Blueprint has been A+
December 2021
Always quick to respond to phone calls or support ticket -and always so helpful, friendly – truly appreciate!! Thanks!
November 2021
We are new to Blueprint and the support so far is phenomenal!
November 2021
Blueprint employees provide consistently prompt and friendly support for any questions I have. Thank you for taking care of your customers, which helps us take care of our patients.
November 2021
Each team member I have interacted with has been pleasant, efficient, and more than willing to help! You guys are doing a great job and I appreciate your help!
October 2021
We really appreciate the overall support from BP, in particular Frank was very responsive to our needs.
October 2021
Top quality, friendly and willing to help; it makes a huge difference!!
Thank you!
October 2021
Your customer service is outstanding. Never feel funny calling. Always friendly and very helpful. Thank you!!!
October 2021
Thank you so very much for your patience and the response to my request for help. Your kind reassurances were very much in keeping with what I’ve received from BluePrint personnel both in wide knowledge and politeness. All companies should follow your path!
September 2021
Everything that I have needed added or adjusted has been a very easy process and done the day of or the next with no complications. The people that I have interacted with customer service and given me the highest quality of service and I am very happy that I chose BP to go with for my small business.
September 2021
Reilly is always so helpful when it comes to solving a problem. She is extremely knowledgeable about Blueprint and is always cheerful when having to go over something that is new to me. I always know when I get her on the phone that my issue will be resolved or will give me solutions to help with the issue. Thanks Reilly!!
August 2021
You guys are so quick, thank you so much! As a single person office, I really appreciate all your help.
August 2021
Jenna was outstanding. Very helpful and did everything so fast. Wonderful to work with.
August 2021
Bridget is exceptional. Very patient and responsive. Several of us called her several times. She always got back quickly and with good information to lead us through this process. Thank you again.
July 2021
You have a great dedicated team that always takes care of us when a need arises. I used to be in the software industry and I would dare say you have one of the best support teams around!
Thank you!
You have the best customer support in the country!
I have had many questions and have required a lot of support lately and Katelyn Hennessey has been great. She is helpful and kind. She makes me feel comfortable asking for the help I need!!
Andrew immediately sent instructions on how to download Blueprint OMS on a new laptop. Download was successful first time. Love the Blueprint app and the representatives that I depend on.
I have been very impressed with all aspects of Blueprints service. They understand this is a new and intimidating undertaking for us, and have made us feel comfortable and confident with our decision. I appreciate this level of customer service.
Andrew was really helpful!
Everyone I’ve spoken to so far have been so helpful and very patient.
Katelyn responded to my request for help quickly and guided me with skill and patience through the steps I needed to take to get my scanner working. She was friendly, courteous, and knowledgeable about how to solve the problem, sometimes trying things a couple of different ways. You have a great support staff person in Katelyn Hennessey.
As always, Blueprint has made my job a lot easier by being so quick to get my issues resolved! Thanks so much for all that you do! Your Customer Service team is one of the best I have ever had the pleasure of working with!
Prompt, wonderful service! The technician knew the problem and promptly fixed everything. Very Satisfied.
Amazing as always. I really appreciate the patience your team has with me as sometimes my requests can be confusing.
As usual, a job well done! Very pleased with the promptness of the service provided!
Tom was awesome! So helpful and so very quick to respond!
Each and every time we call we are thrilled at how even the operator who answers the phone understands Blueprint and can walk us through quick solutions.
Thank you! We will be calling often as we continue to set up our account.
Hannah did a wonderful, timely job of taking care of my support ticket needs. I appreciate all of her support and follow through!
Tommy has been wonderful to work with. He was so responsive to my questions and worked really hard on integrating our previous database.
Ciara was fantastic. She was very nice and extremely helpful. In the end, the issue was on our side but she tried everything on her side to get it resolved.
I really appreciate your Tech Support. It is great to be able to get questions answered or “roadblocks” solved right away. Knowing help is just a phone call away is the reason I recommend Blueprint to my colleagues whenever I get the opportunity.
Alex and Tom rock 🙂 ! They have been incredibly helpful and patient with me as I navigate this new system.
Your support staff are always responsive and knowledgeable. It is wonderful to know that any needs we have will be addressed quickly and professionally.
Loving the new updates! Just wanted to say thank you for continually making Blueprint even better!
Noah was very informative and patient. I really appreciated that you guys take the time to teach me how to do things myself when I know it would be faster for you, in many cases, to just make whatever change I’m asking for. Thanks to your patience and what seems to be a genuine interest in ensuring we get the most out of Blueprint, I know so much more about the system…
I wouldn’t say just “Good, I’m satisfied”. Your service is outstanding!
Very impressed with your efficiency! And Tom, who did my training today, is SO nice!!!
Your team was awesome to work with, they were very professional and handled my request very promptly.
The most productive couple of hours of my day that will have a lasting positive effect on my clinic. My trainer was an absolute pleasure to work with. THANK YOU.
Amazing team responding to all of my concerns, walking me through each step, and sending me the requested information in record time.
Once again, another Blueprint hero came and saved the day!! My request was processed very quickly and Tommy took the time to explain everything when I called with a question to ensure that I fully understood what changes would occur before I authorized them. The support team is amazing and I hope all of you know that!!
Everyone we have had contact with has been great and very helpful! Thank you.
Anders helped out a lot. He is great at customer service and a real delight to talk with.
You guys have the best support team.
Thank you I just love how fast you guys get things done.
As always, everyone at Blueprint is on the ball. Each person that I have had contact with is an absolute gem and are extremely educated with all aspects of the system. Communication is quick as is the resolution of any issues. Many companies could learn a few things from BluePrint.
I appreciate always learning something new I can do in this software.
I was able to complete my tasks without significant delay because of the expedient service on behalf of Noah.
I was able to explain my situation and have the support personnel understand immediately what my issue was. Then it was corrected quickly.
The help I receive is great! The staff is wonderful!
I am very satisfied with all the support we receive from your team. I continue to highly recommend your company at all conferences/trainings I attend.
If I don’t understand they are very good about explaining.
BluePrint Team is awesome! Love them all.
Everyone at Blueprint that I have been in contact with (Anders, Caitlin, Tom, Ciara) have been beyond amazing. I truly have not had better support anywhere else. All of you rock and I cannot thank you enough!
Thank you for your help and kindness. The issue was handled professionally and promptly.
When I call someone helps me immediately. Everyone is always kind and helpful.
This was our first request for support and, if Katelyn is anything to go by, we’re really happy we chose Blueprint for our clinic!
Amazing customer service. The people at Blueprint are very professional, extremely patient and respond to inquiries in a timely manner. You do not see good customer service often so when you get it..its really a treat.
Excellent support and help, as usual!
Support at Blueprint is great. Very easy to get in touch with and polite and interested in serving customers.
We all are very satisfied with your assistance in getting my computer up and running. Thank you. Rated at an A+++++
Very helpful and patient with me. I’m new to the office billing procedures and the staff has really worked with me!
My problem was solved within a half hour so super fast service. Love it!
Katelyn H was an amazing help. She worked personally with our office for over a month creating a customized template exactly the way we wanted. She was extremely patient and thorough. Highly recommend.
Always receive the best care from your support team. Thanks for all you do.
Thank you for the prompt and friendly service!
The support staff at BluePrint is beyond amazing. Anthony worked quickly to get this ticket resolved for me and he has my sincerest thanks for that. Ya’ll rock!! 🙂
Excellent support friendly and helpful and very nice!