Dr. Keith Darrow, PhDNew England Hearing and Balance – Worcester, MA
…When I started my clinic, I swore I would be paperless. Thanks to Blueprint Solutions we have actually achieved this goal!…
Noel Thayer, AuDBronxville Hearing Center – Bronxville, NY
…Blueprint has made my life easier from the first moment of entering a patient, to following up with them, and the billing issues are all taken care of in a seamless way…
Megan Ford, AuDHearSmart Audiology – Littleton, MA
…it “Blueprint Solutions” has every single thing that an audiologist needs, it has marketing capabilities, which is huge! It completely has the capability to be paperless…
Kelly Halligan, AuDPark County Audiology – Park County, CO
…I would recommend Blueprint because it allows a practice to be 100% paperless which saves me a log of time and my staff a lot of time…
Happy Support Tickets
I have had many questions and have required a lot of support lately and Katelyn Hennessey has been great. She is helpful and kind. She makes me feel comfortable asking for the help I need!!
Andrew immediately sent instructions on how to download Blueprint OMS on a new laptop. Download was successful first time. Love the Blueprint app and the representatives that I depend on.
I have been very impressed with all aspects of Blueprints service. They understand this is a new and intimidating undertaking for us, and have made us feel comfortable and confident with our decision. I appreciate this level of customer service.
Andrew was really helpful!
Everyone I’ve spoken to so far have been so helpful and very patient.
Katelyn responded to my request for help quickly and guided me with skill and patience through the steps I needed to take to get my scanner working. She was friendly, courteous, and knowledgeable about how to solve the problem, sometimes trying things a couple of different ways. You have a great support staff person in Katelyn Hennessey.
As always, Blueprint has made my job a lot easier by being so quick to get my issues resolved! Thanks so much for all that you do! Your Customer Service team is one of the best I have ever had the pleasure of working with!
Prompt, wonderful service! The technician knew the problem and promptly fixed everything. Very Satisfied.
Amazing as always. I really appreciate the patience your team has with me as sometimes my requests can be confusing.
As usual, a job well done! Very pleased with the promptness of the service provided!
Tom was awesome! So helpful and so very quick to respond!
Each and every time we call we are thrilled at how even the operator who answers the phone understands Blueprint and can walk us through quick solutions.
Thank you! We will be calling often as we continue to set up our account.
Hannah did a wonderful, timely job of taking care of my support ticket needs. I appreciate all of her support and follow through!
Tommy has been wonderful to work with. He was so responsive to my questions and worked really hard on integrating our previous database.
Ciara was fantastic. She was very nice and extremely helpful. In the end, the issue was on our side but she tried everything on her side to get it resolved.
I really appreciate your Tech Support. It is great to be able to get questions answered or “roadblocks” solved right away. Knowing help is just a phone call away is the reason I recommend Blueprint to my colleagues whenever I get the opportunity.
Alex and Tom rock 🙂 ! They have been incredibly helpful and patient with me as I navigate this new system.
Your support staff are always responsive and knowledgeable. It is wonderful to know that any needs we have will be addressed quickly and professionally.
Loving the new updates! Just wanted to say thank you for continually making Blueprint even better!
Noah was very informative and patient. I really appreciated that you guys take the time to teach me how to do things myself when I know it would be faster for you, in many cases, to just make whatever change I’m asking for. Thanks to your patience and what seems to be a genuine interest in ensuring we get the most out of Blueprint, I know so much more about the system…