Technical support is included in the monthly subscription fee, and is available via telephone or email, during our standard business hours.
We are also able to provide remote assistance via the internet, for training or troubleshooting purposes. It’s like having a Blueprint OMS expert right beside you!
Support
User Guide
The user guide is an online book that shows you step by step how to do everything in Blueprint. You can access this by clicking the USER GUIDE button below or in Blueprint OMS by going to Help -> User guide.
User Guide
Tutorials
We have videos available that will walk you through the steps to accomplish all of the main features available in Blueprint OMS. These videos range from 30 seconds to 10 minutes. Click on the VIDEO TUTORIALS button below or in Blueprint OMS going to Help -> Tutorials.
Video Tutorials
Support Ticket
Submitting a support ticket is a great way to ask a question or request for changes to be made in Blueprint OMS. Submitting a ticket will e-mail the support and technical team. You can send us a ticket in Blueprint OMS by clicking the SUBMIT TICKET button below or in Blueprint OMS by going to Help -> Submit support ticket.
Submit Ticket
Call Us
If you ever have a question please give us a call. We always have a support team available to you.
Toll Free (US): (877) 686-8410
Toll Free (Canada): (888) 517-4622
International: +1 (416) 479-0839
UK: (020) 8138-0491
Happy Support Tickets
I usually receive great service from Blueprint but Scott was just exceptional! Not only did he help me get to the bottom of my issues quickly he was also delightful to communicate with and really brightened my day.
June 2025
Always great Customer Service, very prompt and
June 2025
BP Tech/Customer Service is nothing short of AWESOME! As new users, they have been very patient with our learning curve and give very precise instructions to walk through to resolve when we get stuck. Just a super team!
May 2025
Scott was extremely helpful, cheerful and patient and was able to resolve my query, which was very much appreciated. Every time I call Blueprint, the agents are always keen to help and super positive.
May 2025
As always very happy with blueprint support. Thank you for your work.
April 2025
Honestly, my experience with your customer support staff is always a 10 out of 10. Responsive, informative, patient and they know their subject material.
March 2025
Blueprint helpdesk is always amazing. Everyone that I have spoken to over the last 3 years has been so helpful and patient, and willing to get to the bottom of any problem.
February 2025
Blueprint’s help continues to be the gold standard. It took very little time to get through to an actual human being. The agent was friendly, patient, and knowledgeable. They provided assistance quickly and thoroughly, including an email with further instructions. I’m always impressed with Blueprint’s help agents, no matter with whom I speak.
Jan. 2025
Every time I call the, IT team is always so helpful and understanding and PATIENT. It is always a joy to call them for help.
Jan. 2025
Thank you Bridget for taking time to go through the new claims tracking with me. I’m excited to incorporate the new features into our daily flow for claims.
Dec. 2024
Blueprint Help Desk services are the best I have every experienced in my 50+ career. Keep up the outstanding work
Nov. 2024
Bridget, Gabe, Linden & their team have been wonderful. Addressing concerns & having answers quickly have helped our conversion go smoothly. We appreciate their help tremendously.
Oct. 2024
Logan was extremely helpful reviewing how to create a customized marketing campaign!
Oct. 2024
Katelyn was a lifesaver this week for our Finance team! High-quality and friendly customer service as always, greatly appreciated. Thank you!
Sept. 2024
The speed with which enquiries are dealt with is very quick and also very thorough and highly efficient and professional.
August 2024
Thank you so much, Chris, for getting this integration and mass-push of historical audiograms over for this newly acquired clinic. It took a few hours so we greatly appreciate you staying late online until it was complete! Always top-notch customer service 🙂
July 2024
BP tech support is the best.
June 2024
Ashlei is always a great help whenever I need her! She is always prompt with her responses and takes the time to really explain things.
May 2024
Excellent support from EVERYONE who got involved. I am so impressed. Thank You!
April 2024
Blueprint consistently has the absolute BEST customer service of any company I deal with