Technical support is included in the monthly subscription fee, and is available via telephone or email, during our standard business hours.
We are also able to provide remote assistance via the internet, for training or troubleshooting purposes. It’s like having a Blueprint OMS expert right beside you!
Support
User Guide
The user guide is an online book that shows you step by step how to do everything in Blueprint. You can access this by clicking the USER GUIDE button below or in Blueprint OMS by going to Help -> User guide.
User Guide
Tutorials
We have videos available that will walk you through the steps to accomplish all of the main features available in Blueprint OMS. These videos range from 30 seconds to 10 minutes. Click on the VIDEO TUTORIALS button below or in Blueprint OMS going to Help -> Tutorials.
Video Tutorials
Support Ticket
Submitting a support ticket is a great way to ask a question or request for changes to be made in Blueprint OMS. Submitting a ticket will e-mail the support and technical team. You can send us a ticket in Blueprint OMS by clicking the SUBMIT TICKET button below or in Blueprint OMS by going to Help -> Submit support ticket.
Submit Ticket
Call Us
If you ever have a question please give us a call. We always have a support team available to you.
Toll Free (US): (877) 686-8410
Toll Free (Canada): (888) 517-4622
International: +1 (416) 479-0839
Happy Support Tickets
I’m so comfortable working with BP and have always had great success whenever I need assistance. Thank you!
May 2023
I get very quick responses and my problems are nearly always resolved within about 15 minutes. I really love the chat feature as it allows me to multitask while still accessing support. 🙂
May 2023
Blue Print staff, has such a willingness to always extend themselves in all our problem areas any time I reach out to them.
April 2023
I thought she was excellent, but I have to say I feel all the help people at Blueprint are wonderful. I don’t work with any organization who is as good at customer help line assistance as Blueprint.
April 2023
Blueprint tech support is the best ever.
Mar. 2023
Very quick response time and awesome customer service who was able to easily understand my request and execute perfectly.
Mar. 2023
Great customer service experience, especially from Katelyn who was very supportive, informative and helpful throughout this entire process of transferring a database on to Blueprint. She was excellent at keeping me updated and explaining things in such a brilliant manner!
Mar. 2023
Bridget was amazing!
Mar. 2023
Gabe was incredibly helpful. I appreciate his quick attention to our issue and his friendly demeanor!
Feb. 2023
As always, the Blueprint team did a great job!
Feb. 2023
The issue was submitted and remedied almost immediately.
Feb. 2023
Layla was so open and willing to continue editing my custom audiological report anytime my team and I would think of something. Once created, the edits were done quickly with great communication on her part.
Jan. 2023
Always glad that your team is so responsive. We really appreciate it.
Jan. 2023
Alex went above and beyond to solve our issue. I have never felt more comfortable with a tech working on our equipment. He did not stop until it was done. Most of the time techs give up but Alex spent hours and even went into the next day. He kept me posted and I greatly appreciate that.
Jan. 2023
Taha’s attention to detail and customer service is impeccable! Keep him forever please 🙂
Dec. 2022
Customer service is always awesome!! In all the years I’ve dealt with BP in any department I have always been pleased and they are all very pleasant! Keep up the great work!!
Dec. 2022
Chris was very professional, patient, polite, and determined to assist me to learn from my mistake in BP and he did!!
Nov. 2022
Great customer service and tech support as always! Much appreciated!
Nov. 2022
Thanks Henrik, Katelyn and Hannah for all you work and dedication! This is why we chose Blueprint for our Indiana operations. You guys are the best! Appreciated!
Oct. 2022
As always, BP support team was quick, efficient and pleasant to work with.