Technical support is included in the monthly subscription fee, and is available via telephone or email, during our standard business hours.
We are also able to provide remote assistance via the internet, for training or troubleshooting purposes. It’s like having a Blueprint OMS expert right beside you!
Support
User Guide
The user guide is an online book that shows you step by step how to do everything in Blueprint. You can access this by clicking the USER GUIDE button below or in Blueprint OMS by going to Help -> User guide.
User Guide
Tutorials
We have videos available that will walk you through the steps to accomplish all of the main features available in Blueprint OMS. These videos range from 30 seconds to 10 minutes. Click on the VIDEO TUTORIALS button below or in Blueprint OMS going to Help -> Tutorials.
Video Tutorials
Support Ticket
Submitting a support ticket is a great way to ask a question or request for changes to be made in Blueprint OMS. Submitting a ticket will e-mail the support and technical team. You can send us a ticket in Blueprint OMS by clicking the SUBMIT TICKET button below or in Blueprint OMS by going to Help -> Submit support ticket.
Submit Ticket
Call Us
If you ever have a question please give us a call. We always have a support team available to you.
Toll Free (US): (877) 686-8410
Toll Free (Canada): (888) 517-4622
International: +1 (416) 479-0839
Happy Support Tickets
We really appreciate the overall support from BP, in particular Frank was very responsive to our needs.
October 2021
Top quality, friendly and willing to help; it makes a huge difference!!
Thank you!
October 2021
Your customer service is outstanding. Never feel funny calling. Always friendly and very helpful. Thank you!!!
October 2021
Thank you so very much for your patience and the response to my request for help. Your kind reassurances were very much in keeping with what I’ve received from BluePrint personnel both in wide knowledge and politeness. All companies should follow your path!
September 2021
Everything that I have needed added or adjusted has been a very easy process and done the day of or the next with no complications. The people that I have interacted with customer service and given me the highest quality of service and I am very happy that I chose BP to go with for my small business.
September 2021
Reilly is always so helpful when it comes to solving a problem. She is extremely knowledgeable about Blueprint and is always cheerful when having to go over something that is new to me. I always know when I get her on the phone that my issue will be resolved or will give me solutions to help with the issue. Thanks Reilly!!
August 2021
You guys are so quick, thank you so much! As a single person office, I really appreciate all your help.
August 2021
Jenna was outstanding. Very helpful and did everything so fast. Wonderful to work with.
August 2021
Bridget is exceptional. Very patient and responsive. Several of us called her several times. She always got back quickly and with good information to lead us through this process. Thank you again.
July 2021
You have a great dedicated team that always takes care of us when a need arises. I used to be in the software industry and I would dare say you have one of the best support teams around!
Thank you!
You have the best customer support in the country!
I have had many questions and have required a lot of support lately and Katelyn Hennessey has been great. She is helpful and kind. She makes me feel comfortable asking for the help I need!!
Andrew immediately sent instructions on how to download Blueprint OMS on a new laptop. Download was successful first time. Love the Blueprint app and the representatives that I depend on.
I have been very impressed with all aspects of Blueprints service. They understand this is a new and intimidating undertaking for us, and have made us feel comfortable and confident with our decision. I appreciate this level of customer service.
Andrew was really helpful!
Everyone I’ve spoken to so far have been so helpful and very patient.
Katelyn responded to my request for help quickly and guided me with skill and patience through the steps I needed to take to get my scanner working. She was friendly, courteous, and knowledgeable about how to solve the problem, sometimes trying things a couple of different ways. You have a great support staff person in Katelyn Hennessey.
As always, Blueprint has made my job a lot easier by being so quick to get my issues resolved! Thanks so much for all that you do! Your Customer Service team is one of the best I have ever had the pleasure of working with!
Prompt, wonderful service! The technician knew the problem and promptly fixed everything. Very Satisfied.
Amazing as always. I really appreciate the patience your team has with me as sometimes my requests can be confusing.