Technical support is included in the monthly subscription fee, and is available via telephone or email, during our standard business hours.
We are also able to provide remote assistance via the internet, for training or troubleshooting purposes. It’s like having a Blueprint OMS expert right beside you!
Support
User Guide
The user guide is an online book that shows you step by step how to do everything in Blueprint. You can access this by clicking the USER GUIDE button below or in Blueprint OMS by going to Help -> User guide.
User Guide
Tutorials
We have videos available that will walk you through the steps to accomplish all of the main features available in Blueprint OMS. These videos range from 30 seconds to 10 minutes. Click on the VIDEO TUTORIALS button below or in Blueprint OMS going to Help -> Tutorials.
Video Tutorials
Support Ticket
Submitting a support ticket is a great way to ask a question or request for changes to be made in Blueprint OMS. Submitting a ticket will e-mail the support and technical team. You can send us a ticket in Blueprint OMS by clicking the SUBMIT TICKET button below or in Blueprint OMS by going to Help -> Submit support ticket.
Submit Ticket
Call Us
If you ever have a question please give us a call. We always have a support team available to you.
Toll Free (US): (877) 686-8410
Toll Free (Canada): (888) 517-4622
International: +1 (416) 479-0839
Happy Support Tickets
You have a great dedicated team that always takes care of us when a need arises. I used to be in the software industry and I would dare say you have one of the best support teams around!
Thank you!
You have the best customer support in the country!
I have had many questions and have required a lot of support lately and Katelyn Hennessey has been great. She is helpful and kind. She makes me feel comfortable asking for the help I need!!
Andrew immediately sent instructions on how to download Blueprint OMS on a new laptop. Download was successful first time. Love the Blueprint app and the representatives that I depend on.
I have been very impressed with all aspects of Blueprints service. They understand this is a new and intimidating undertaking for us, and have made us feel comfortable and confident with our decision. I appreciate this level of customer service.
Andrew was really helpful!
Everyone I’ve spoken to so far have been so helpful and very patient.
Katelyn responded to my request for help quickly and guided me with skill and patience through the steps I needed to take to get my scanner working. She was friendly, courteous, and knowledgeable about how to solve the problem, sometimes trying things a couple of different ways. You have a great support staff person in Katelyn Hennessey.
As always, Blueprint has made my job a lot easier by being so quick to get my issues resolved! Thanks so much for all that you do! Your Customer Service team is one of the best I have ever had the pleasure of working with!
Prompt, wonderful service! The technician knew the problem and promptly fixed everything. Very Satisfied.
Amazing as always. I really appreciate the patience your team has with me as sometimes my requests can be confusing.
As usual, a job well done! Very pleased with the promptness of the service provided!
Tom was awesome! So helpful and so very quick to respond!
Each and every time we call we are thrilled at how even the operator who answers the phone understands Blueprint and can walk us through quick solutions.
Thank you! We will be calling often as we continue to set up our account.
Hannah did a wonderful, timely job of taking care of my support ticket needs. I appreciate all of her support and follow through!
Tommy has been wonderful to work with. He was so responsive to my questions and worked really hard on integrating our previous database.
Ciara was fantastic. She was very nice and extremely helpful. In the end, the issue was on our side but she tried everything on her side to get it resolved.
I really appreciate your Tech Support. It is great to be able to get questions answered or “roadblocks” solved right away. Knowing help is just a phone call away is the reason I recommend Blueprint to my colleagues whenever I get the opportunity.
Alex and Tom rock 🙂 ! They have been incredibly helpful and patient with me as I navigate this new system.
Your support staff are always responsive and knowledgeable. It is wonderful to know that any needs we have will be addressed quickly and professionally.