Technical support is included in the monthly subscription fee, and is available via telephone or email, during our standard business hours.
We are also able to provide remote assistance via the internet, for training or troubleshooting purposes. It’s like having a Blueprint OMS expert right beside you!
Support
User Guide
The user guide is an online book that shows you step by step how to do everything in Blueprint. You can access this by clicking below or in Blueprint OMS by going to the Help drop-down menu > User guide. User Guide
Tutorials
We have videos available that will walk you through the steps to accomplish all of the main features available in Blueprint OMS. These videos range from 30 seconds to 10 minutes. Click on the link below or in Blueprint OMS click on the Help drop-down menu > Tutorials.
Video Tutorials
Submit Support Ticket
Submitting a support ticket is a great way to ask a question or request for changes to be made in Blueprint OMS. Submitting a ticket will e-mail the support and technical team. You can send us a ticket in Blueprint OMS by clicking on the Help drop-down menu > submit support ticket.
You can also e-mail us at support@blueprintsolutions.us.
Call Us
If you ever have a question please give us a call. We always have a support team available to you.
Toll Free: (877) 686-8410
International: +1 (416) 479-0839
Happy Support Tickets
As always, everyone at Blueprint is on the ball. Each person that I have had contact with is an absolute gem and are extremely educated with all aspects of the system. Communication is quick as is the resolution of any issues. Many companies could learn a few things from BluePrint. Thank you so much for everything you have done and will no doubt have to do for me! 🙂
The support received was efficient and the issue was resolved in a timely manner. The support specialist stayed in contact me with progress and answered all my questions.
I appreciate always learning something new I can do in this software.
I was able to complete my tasks without significant delay because of the expedient service on behalf of Noah.
Great service, again eager to use the system live!
I was able to explain my situation and have the support personnel understand immediately what my issue was. Then it was corrected quickly.
The help I receive is great! The staff is wonderful!
Thank you very much for your help with this matter. It is common that you may have several patients up at the same time, but we always have to remember that when your adding to a file or making a charge that you know which patient name is opened. My bad. Thanks again.
I am very satisfied with all the support we receive from your team. I continue to highly recommend your company at all conferences/trainings I attend.
If I don’t understand they are very good about explaining.
BluePrint Team is awesome! Love them all.
I have always been satisfied with the support I have received. I am not always happy that the requests I make are options for me, but the support staff is terrific.
Everyone at Blueprint that I have been in contact with (Anders, Caitlin, Tom, Ciara) have been beyond amazing. I truly have not had better support anywhere else. All of you rock and I cannot thank you enough!
Thank you for your help and kindness. The issue was handled professionally and promptly.
When I call someone helps me immediately. Everyone is always kind and helpful.
This was our first request for support and, if Katelyn is anything to go by, we’re really happy we chose Blueprint for our clinic!
Amazing customer service. The people at Blueprint are very professional, extremely patient and respond to inquiries in a timely manner. You do not see good customer service often so when you get it..its really a treat.
Thank you so much for taking care of our problem. You are amazing!
Excellent support and help, as usual!
Support at Blueprint is great. Very easy to get in touch with and polite and interested in serving customers.