Technical support is included in the monthly subscription fee, and is available via telephone or email, during our standard business hours.
We are also able to provide remote assistance via the internet, for training or troubleshooting purposes. It’s like having a Blueprint OMS expert right beside you!
Support
User Guide
The user guide is an online book that shows you step by step how to do everything in Blueprint. You can access this by clicking the USER GUIDE button below or in Blueprint OMS by going to Help -> User guide.
User Guide
Tutorials
We have videos available that will walk you through the steps to accomplish all of the main features available in Blueprint OMS. These videos range from 30 seconds to 10 minutes. Click on the VIDEO TUTORIALS button below or in Blueprint OMS going to Help -> Tutorials.
Video Tutorials
Support Ticket
Submitting a support ticket is a great way to ask a question or request for changes to be made in Blueprint OMS. Submitting a ticket will e-mail the support and technical team. You can send us a ticket in Blueprint OMS by clicking the SUBMIT TICKET button below or in Blueprint OMS by going to Help -> Submit support ticket.
Submit Ticket
Call Us
If you ever have a question please give us a call. We always have a support team available to you.
Toll Free (US): (877) 686-8410
Toll Free (Canada): (888) 517-4622
International: +1 (416) 479-0839
Happy Support Tickets
The staff at the technical help desk is always courteous and helpful and I have only good things to say about them.
April 2022
Blueprint’s team is always available to ‘remote access’ when needed, and responds to my ticket inquiries promptly!!! I.T department super friendly, professional, and knowledgeable. Love them!
April 2022
Never an issue when I ask the Blueprint team for help & advice, always so warm & welcoming 🙂 Thank you 😀
April 2022
Dealing with Blueprint support team is always a dream. They are efficient, clear and honest. What more could a customer ask for?! Thank you!
March 2022
Frank was quick to respond to my request and let me know what my options were. Once I had made my decision and let him know, he had my problem resolved in an hour! Couldn’t ask for any better help. Kudos to Frank!! 🙂
March 2022
The agent was very communicative throughout the process, and he addressed all my concerns and got everything done that we needed! Thank you!!
March 2022
To be honest- 0% chance I remember who I talked to. Jenna is my favourite, but ALL of the Blueprint team has been very helpful. I think you guys have excellent service.
March 2022
It is always a pleasure dealing with anybody in customer service.
February 2022
Layla was extremely helpful in correcting all my issues. Thank you!!
February 2022
I am more than happy with the service I was given.
February 2022
Alex has been extremely helpful to me throughout the entire process of setting up my new Blueprint system. He has answered every phone call of mine,
January 2022
Extremely helpful customer service.
January 2022
Always friendly and willing to help. Very efficient. Great service!
January 2022
The customer service is always superb, however, I want to give a special shout-out to Riley, she really went above and beyond with helping me get out online forms up and going, she needs to be recognized for her expertise, and great customer service!
January 2022
Service is fantastic. Ellie and Ben have both been incredible.
January 2022
Super fast great service… THANK YOU for getting me up and running ASAP
December 2021
Every time I submit a “HELP” ticket or phone call it is resolved very quickly. I love dealing with all of your team – so helpful and such a DELIGHT to speak with! Thank YOU!!
December 2021
Attentive, communicative and quick. 10/10, thanks Taha!
December 2021
We are a new team and so far the support from Blueprint has been A+
December 2021
Always quick to respond to phone calls or support ticket -and always so helpful, friendly – truly appreciate!! Thanks!
November 2021