We are a growing software and services company, providing clinical office management software for hearing healthcare clinics around the world. Our software is cloud-based, and built on the latest technologies, including Java, Spring, Apache, Ruby, and Illumos. We are a young, fun group, that works hard and plays hard as a team. Mentoring and collaboration are part of what we do everyday. Start a career in software and learn from the ground up.
Careers
Company Description
Roles and Responsibilities
The ideal candidate must have excellent interpersonal skills and be able to quickly establish strong working relationships with customers and colleagues. Problem-solving comes naturally to this individual. You are detail-oriented and can take ownership of tasks and projects and see them through to completion. You are technology-savvy, well-versed in office software packages, and comfortable with electronic communications and internet technologies in general.
As part of a small and fast-growing company, you will need to be adaptable and flexible to respond to a variety of challenges. There will be many opportunities for learning and professional growth, and your career path will be limited only by your abilities and your drive to succeed.
As a Software Specialist, your core responsibilities will include:
- Provide exceptional technical support for Blueprint Solutions’ customers as a member of our software support team via various platforms such as Freshdesk, ConnectWise Control, and telephone
- Lead the training and installation of our clinic management software
- Act as the point of contact for clients throughout the onboarding process
- Correctly identify, replicate, and thoroughly document issues for efficient issue management
- Work closely with various departments and collaborate efficiently to ensure proper documentation and resolutions of all findings within Freshdesk and JIRA
- Process client requests for system enhancements or modifications to our evolving software
Qualifications
- Bachelor’s degree in Business, Liberal Arts, Social Sciences, Science fields preferred or 2-3 years of experience in technology or customer service
- Logical troubleshooting skills and techniques
- Strong interpersonal and presentation skills
- Self-starter – able to use reference material to work independently
- Excellent attention to detail
- Customer-first attitude to clearly communicate details to customers with varying technical abilities in a clinical setting
- Recent graduates welcomed
Company description
Blueprint Solutions, LLC is a leader in clinical office management systems for hearing healthcare clinics, using Java web-based applications. Our software is cloud-based, and built on the latest technologies.
Benefits
- Health care insurance
- Disability insurance
- Tuition reimbursement
- 401K
- 3 weeks PTO earned first year
- Competitive salary
Send resume to jobs@blueprintsolutions.us or contact Henrik Nielsen, President (612-294-7101) for more information.
Roles and Responsibilities
As a Java developer and implementation specialist, you will be one of our key players in the continued development of Blueprint OMS as well as being involved in client implementations.
You must have excellent interpersonal skills, and be able to quickly establish strong working relationships with customers and colleagues. Problem-solving comes naturally for you. You are detail-oriented, and can take ownership of tasks and projects and see them through to completion. You are technology-savvy, well-versed in office software packages, and comfortable with electronic communications and internet technologies in general.
As part of a small and fast-growing company, you will have the chance to wear many hats, and will need to be adaptable and flexible to respond to a variety of challenges. There will be many opportunities for learning and professional growth, and your career path will be limited only by your abilities and your drive to succeed.
Qualifications
A minimum of a Bachelor’s degree in computer science or related field is required. Experience with Java and SQL or PostgreSQL is also required.
Company description
Blueprint Solutions, LLC is a leader in clinical office management systems for hearing healthcare clinics, using Java web-based applications. Our software is cloud-based, and built on the latest technologies.
Benefits
- Health care insurance
- Disability insurance
- Tuition reimbursement
- 401K
- 3 weeks PTO earned first year
- Competitive salary
Send resume to jobs@blueprintsolutions.us or contact Henrik Nielsen, President (612-294-7101) for more information.