Testimonials
Happy Support Tickets
Request a DemoBlueprint Help Desk services are the best I have every experienced in my 50+ career. Keep up the outstanding work
Nov. 2024
Bridget, Gabe, Linden & their team have been wonderful. Addressing concerns & having answers quickly have helped our conversion go smoothly. We appreciate their help tremendously.
Oct. 2024
Logan was extremely helpful reviewing how to create a customized marketing campaign!
Oct. 2024
Katelyn was a lifesaver this week for our Finance team! High-quality and friendly customer service as always, greatly appreciated. Thank you!
Sept. 2024
The speed with which enquiries are dealt with is very quick and also very thorough and highly efficient and professional.
August 2024
Thank you so much, Chris, for getting this integration and mass-push of historical audiograms over for this newly acquired clinic. It took a few hours so we greatly appreciate you staying late online until it was complete! Always top-notch customer service 
July 2024
BP tech support is the best.
June 2024
Ashlei is always a great help whenever I need her! She is always prompt with her responses and takes the time to really explain things.
May 2024
Excellent support from EVERYONE who got involved. I am so impressed. Thank You!
April 2024
Blueprint consistently has the absolute BEST customer service of any company I deal with
April 2024
I usually receive great service from Blueprint but Scott was just exceptional! Not only did he help me get to the bottom of my issues quickly he was also delightful to communicate with and really brightened my day.
June 2025
Always great Customer Service, very prompt and
June 2025
BP Tech/Customer Service is nothing short of AWESOME! As new users, they have been very patient with our learning curve and give very precise instructions to walk through to resolve when we get stuck. Just a super team!
May 2025
Scott was extremely helpful, cheerful and patient and was able to resolve my query, which was very much appreciated. Every time I call Blueprint, the agents are always keen to help and super positive.
May 2025
As always very happy with blueprint support. Thank you for your work.
April 2025
Honestly, my experience with your customer support staff is always a 10 out of 10. Responsive, informative, patient and they know their subject material.
March 2025
Blueprint helpdesk is always amazing. Everyone that I have spoken to over the last 3 years has been so helpful and patient, and willing to get to the bottom of any problem.
February 2025
Blueprint’s help continues to be the gold standard. It took very little time to get through to an actual human being. The agent was friendly, patient, and knowledgeable. They provided assistance quickly and thoroughly, including an email with further instructions. I’m always impressed with Blueprint’s help agents, no matter with whom I speak.
Jan. 2025
Every time I call the, IT team is always so helpful and understanding and PATIENT. It is always a joy to call them for help.
Jan. 2025
Thank you Bridget for taking time to go through the new claims tracking with me. I’m excited to incorporate the new features into our daily flow for claims.
Dec. 2024
Blueprint Help Desk services are the best I have every experienced in my 50+ career. Keep up the outstanding work
Nov. 2024
Bridget, Gabe, Linden & their team have been wonderful. Addressing concerns & having answers quickly have helped our conversion go smoothly. We appreciate their help tremendously.
Oct. 2024
Logan was extremely helpful reviewing how to create a customized marketing campaign!
Oct. 2024
Katelyn was a lifesaver this week for our Finance team! High-quality and friendly customer service as always, greatly appreciated. Thank you!
Sept. 2024
The speed with which enquiries are dealt with is very quick and also very thorough and highly efficient and professional.
August 2024
Thank you so much, Chris, for getting this integration and mass-push of historical audiograms over for this newly acquired clinic. It took a few hours so we greatly appreciate you staying late online until it was complete! Always top-notch customer service
July 2024
BP tech support is the best.
June 2024
Ashlei is always a great help whenever I need her! She is always prompt with her responses and takes the time to really explain things.
May 2024
Excellent support from EVERYONE who got involved. I am so impressed. Thank You!
April 2024
Blueprint consistently has the absolute BEST customer service of any company I deal with
April 2024
I usually receive great service from Blueprint but Scott was just exceptional! Not only did he help me get to the bottom of my issues quickly he was also delightful to communicate with and really brightened my day.
June 2025
Always great Customer Service, very prompt and
June 2025
BP Tech/Customer Service is nothing short of AWESOME! As new users, they have been very patient with our learning curve and give very precise instructions to walk through to resolve when we get stuck. Just a super team!
May 2025
Scott was extremely helpful, cheerful and patient and was able to resolve my query, which was very much appreciated. Every time I call Blueprint, the agents are always keen to help and super positive.
May 2025
As always very happy with blueprint support. Thank you for your work.
April 2025
Honestly, my experience with your customer support staff is always a 10 out of 10. Responsive, informative, patient and they know their subject material.
March 2025
Blueprint helpdesk is always amazing. Everyone that I have spoken to over the last 3 years has been so helpful and patient, and willing to get to the bottom of any problem.
February 2025
Blueprint’s help continues to be the gold standard. It took very little time to get through to an actual human being. The agent was friendly, patient, and knowledgeable. They provided assistance quickly and thoroughly, including an email with further instructions. I’m always impressed with Blueprint’s help agents, no matter with whom I speak.
Jan. 2025
Every time I call the, IT team is always so helpful and understanding and PATIENT. It is always a joy to call them for help.
Jan. 2025
Thank you Bridget for taking time to go through the new claims tracking with me. I’m excited to incorporate the new features into our daily flow for claims.
Dec. 2024
The online booking is very well engineered, Nice!
Over the past 3 months, Blueprint Solutions has exceeded my expectations. Everyone that I have talked to has been excellent. There are two individuals in particular that have been unbelievable!!! They are Logan B. and Wyatt L. These two gentlemen have provided invaluable support to our organization. They are intelligent, knowledgeable, super polite and generally excellent at their jobs. I know that often you only hear complaints about what you have done wrong. I wanted to let you know that from our little corner of the world you guys are killing it!!! Thank you so much to your entire team for helping with every problem no matter how big or small and doing in a way that doesn’t make you feel less than!!
By the way, as we’re getting further in to our implementation of Blueprint, we’re finding that we really like it — easy to use, does more than we expected, great support, so far very good reliability — our compliments to the entire team at Blueprint Solutions. We didn’t have an OMS prior to Blueprint so can’t compare it to the competition, but we would certainly recommend it to other audiologists, especially those who have never had a system before. The training videos are excellent!
Diana Vercellino, Chief Operating OfficerGold Country Hearing & Balance, Grass Valley, CA
We’ve been really impressed with how easy the new texting feature is to use. What’s stood out the most is how effective it’s been with patients who haven’t answered phone calls or have full voicemail boxes. By sending a quick text, we’ve had patients call back almost immediately. It’s been a game-changer for staying connected and improving communication.
Kate Powell, B.Sc., RHAP, BC-HIS, Founder & OwnerThe 44 Sounds Hearing Aid Clinic – Edmonton, AB
Even just working through the modules, I’m genuinely impressed with Blueprint. It’s clean, intuitive, and built with real-world clinic flow in mind. Coming from [previous OMS], the difference is overwhelming.
To be honest, I was afraid of the change at first. [Previous OMS] had such a rigid, unforgiving structure that even small mistakes felt irreversible. Their system trained me to avoid errors, not to work efficiently. The training was aggressive and disorganized — it made me feel like I was the problem, like I’d never grasp their logic. But now that I see Blueprint, I realize how flawed [previous OMS] actually was.
Looking back, I honestly feel like I was trapped — stuck in a system built by people who didn’t understand the actual workflow or needs of the profession. I didn’t see it clearly until now that the trap has fallen apart. Blueprint has shown me what software should look like: functional, flexible, and designed to support the work, not fight against it.
Diana Vercellino, Chief Operating OfficerUB Hearing, Trenton, ON
I want to thank the team at Blueprint for the development that enables Ontario clinics to populate an ADP form to sign and upload via XML for Ministry of Health payment towards the cost of hearing aids.
I was dreading the transition but it has been so much easier than I thought it would be, and that’s largely down to the excellent development and support provided by Blueprint. We have never regretted choosing Blueprint as our choice for our business and this recent experience reinforces the wisdom of that choice.
You guys are great! Please let everyone know how lucky we and the rest of your customers are.
Noel Thayer, AuDBronxville Hearing Center – Bronxville, NY
…Blueprint has made my life easier from the first moment of entering a patient, to following up with them, and the billing issues are all taken care of in a seamless way…
Megan Ford, AuDHearSmart Audiology – Littleton, MA
…it “Blueprint Solutions” has every single thing that an audiologist needs, it has marketing capabilities, which is huge! It completely has the capability to be paperless…
Kelly Halligan, AuDPark County Audiology – Park County, CO
…I would recommend Blueprint because it allows a practice to be 100% paperless which saves me a log of time and my staff a lot of time…