How do I enable Interactive SMS?

Only users with the “Maintain SMS Messaging settings” can enable or disable this feature.

Step 1:

Navigate to Setup > SMS messaging > click Enable interactive messaging.

Step 2:

You will receive an SMS consent notice. Please read carefully and click Next, then Yes to proceed.

Step 3:

Highlight a location and click Edit details. Select one of the following options:

Select option: Choose a new number

This option allows users to search for and order a new SMS number for Interactive SMS. To narrow the results, you can enter optional criteria such as a dialing code or the digits the number ends with.

Finish by adding the additional details including attachments for Certificate of Incorporation and a recent invoice or utility bill (e.g. Mobile phone bill) which displays the business address.

To change, remove, or group a phone number with a parent location, see the user guide here.

Step 4:

Numbers pending verification will be indicated with a clock icon, while those that fail verification will be marked with a warning icon.

Step 5:

After your number(s) have been successfully verified, you may begin interacting with patients.

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Click here to learn more about the Messaging Centre and the patient Messaging tab.