Running a successful hearing healthcare practice means staying efficient, informed, and supported—without slowing down your day-to-day operations. That’s why having access to the right support, at the right time, matters more than ever.

At Blueprint OMS, support isn’t one-size-fits-all. It’s designed to meet you where you are—whether you’re onboarding new staff, exploring new features, or just need a quick answer.

Personalized Training—On Your Schedule

Every practice is different, and your training should reflect that.

With the new Training Request Form, you can now schedule one-on-one sessions whenever it’s convenient for you. Whether you want to dive into the latest features or get new team members up to speed, personalized training ensures your team gets exactly what they need—without unnecessary delays.

This flexibility helps your staff feel confident and capable, which ultimately leads to a smoother experience for your patients.

Learn at Your Own Pace with Video Tutorials

Sometimes, you just want to explore on your own time.

That’s where on-demand resources come in. From quick tech tips to in-depth webinars and training videos, you can access valuable insights whenever it fits your schedule. These resources are ideal for brushing up on features, discovering new workflows, or learning best practices without interrupting your day.

A User Guide That Works for You

If you’re looking for step-by-step instructions or want to better understand specific features, the user guide is your go-to resource.

It’s packed with practical tips and walkthroughs to help you get the most out of your system—whether you’re troubleshooting a task or optimizing your processes.

Submit a Support Ticket

If your issue is not urgent, or if you prefer to communicate via email, submitting a support ticket is a fantastic option. We have integrated this process directly into your Blueprint OMS.

Simply click the Help drop-down menu inside your Blueprint OMS and select Create support ticket. This alerts our team immediately, and we will get back to you with a detailed solution as quickly as possible.

Real Support from Real People

Sometimes it helps to just hear a human voice. That’s why Blueprint OMS offers direct access to a friendly, knowledgeable support team. Whether you have a quick question or need more in-depth assistance, live support is always within reach. We offer dedicated support lines for our global user base to ensure you get the help you need, no matter where your practice is located.

Give us a call using one of our dedicated numbers:

• US: (877) 686-8410
• Canada: (888) 517-4622
• International: +1 (416) 479-0839
• UK: (020) 8138-0491

Start a Live Chat

Want an answer right now without picking up the phone? Use our live chat feature.

Just like submitting a ticket, you can access this by clicking the Help drop-down menu in Blueprint OMS and selecting Create support ticket, which opens our support webpage. From there, you can easily initiate a live chat with one of our support experts. It is the perfect way to multitask — get the answers you need while continuing to manage your clinic.

Support That Grows with Your Practice

As your practice evolves, your needs change — and your support should keep up.

With a combination of personalized training, self-guided resources, and real-time assistance, Blueprint OMS gives you the tools and support you need to succeed at every stage.

Because great support isn’t just about solving problems… it’s about helping your practice run better, every day.

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